Loom Forma is committed to providing high-quality, minimalist clothing. If you are not completely satisfied with your purchase, we are here to help.
We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be:
Unworn, unwashed, and in its original condition.
Free from stains, odors, or damage.
Returned with all original tags and packaging.
To initiate a return, please contact our customer support at loomformaofficial@gmail.com with your order number and reason for return. Once approved, we will provide you with return instructions.
Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, your refund will be processed to the original payment method within 7 days. Please note:
Shipping costs are non-refundable.
If an item is returned in a non-resellable condition, we may decline the refund or offer store credit instead.
We offer exchanges for sizing or defective items. If you need to exchange an item, please reach out to us at loomformaofficial@gmail.com.
Certain items are not eligible for return, including:
Items marked as final sale.
Gift cards.
Personalized or custom-made items.
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost returns.
For any questions, please contact us at loomformaofficial@gmail.com. We’re here to assist you!
